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12px;border-radius:12px}.msg-row{display:flex;align-items:flex-end;gap:6px;margin-bottom:2px;animation:msgIn .25s ease-out}.msg-row--bot{align-self:flex-start}.msg-row--user{align-self:flex-end;flex-direction:row-reverse}.msg-avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--accent-2));display:flex;align-items:center;justify-content:center;font-weight:800;font-size:12px;color:#000;flex-shrink:0}.msg-bubble{max-width:75%;padding:8px 12px 6px;border-radius:16px;font-size:14px;line-height:1.45;position:relative;word-wrap:break-word}.msg-bubble--bot{background:#1e293b;color:#e2e8f0;border-bottom-left-radius:4px}.msg-bubble--user{background:var(--accent);color:#082f49;border-bottom-right-radius:4px;font-weight:500}.msg-text{display:inline}.msg-time{display:inline-flex;align-items:center;gap:2px;font-size:10px;margin-left:8px;margin-bottom:-2px;vertical-align:bottom;white-space:nowrap}.msg-bubble--bot .msg-time{color:#64748b}.msg-bubble--user .msg-time{color:#082f4980}.msg-check{width:14px;height:14px;opacity:.7}.msg-typing{display:flex;gap:4px;padding:12px 16px!important}.msg-typing span{width:7px;height:7px;background:#64748b;border-radius:50%;opacity:.4;animation:typing 1s infinite alternate}.msg-typing span:nth-child(2){animation-delay:.2s}.msg-typing span:nth-child(3){animation-delay:.4s}.drew-quick-options{display:flex;flex-wrap:wrap;gap:6px;max-width:280px}.drew-quick-btn{padding:8px 14px;border-radius:20px;border:1px solid var(--accent);background:transparent;color:var(--accent);font-size:13px;font-weight:600;cursor:pointer;transition:all .2s;white-space:nowrap}.drew-quick-btn:hover{background:var(--accent);color:#082f49}.msg-options-inline{display:flex;flex-wrap:wrap;gap:6px;max-width:280px}.msg-option-btn{padding:8px 14px;border-radius:20px;border:1px solid rgba(255,255,255,.15);background:#ffffff0d;color:var(--accent);font-size:13px;font-weight:600;cursor:pointer;transition:all .2s}.msg-option-btn:hover{background:#38bdf81f;border-color:var(--accent)}.msg-links-inline{display:flex;flex-direction:column;gap:6px;max-width:280px}.msg-link-btn{display:flex;align-items:center;justify-content:center;gap:8px;padding:10px 16px;border-radius:12px;font-size:13px;font-weight:700;text-align:center;transition:all .2s;text-decoration:none}.msg-link-btn--primary{background:var(--accent);color:#082f49}.msg-link-btn--whatsapp{background:#25d366;color:#fff}.msg-link-btn--email{background:#ffffff1a;color:#e2e8f0;border:1px solid rgba(255,255,255,.15)}.msg-link-btn:hover{filter:brightness(1.1);transform:translateY(-1px)}.chat-input-bar{padding:10px 12px;background:#1e293b;display:flex;align-items:center;gap:8px;flex-shrink:0}.chat-input-bar input{flex:1;background:#ffffff0f;border:1px solid rgba(255,255,255,.1);padding:10px 16px;border-radius:24px;color:#f1f5f9;font-size:14px;outline:none;transition:all .2s}.chat-input-bar input::placeholder{color:#64748b}.chat-input-bar input:focus{border-color:var(--accent);background:#ffffff14}.chat-send-btn{background:var(--accent);color:#082f49;border:none;width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s;flex-shrink:0}.chat-send-btn svg{width:18px;height:18px}.chat-send-btn:hover{background:var(--accent-2);transform:scale(1.05)}@keyframes typing{to{transform:translateY(-4px);opacity:1}}@keyframes msgIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes floatBall{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}@media (max-width: 480px){.chat-assistant{bottom:12px;right:12px}.chat-window{width:calc(100vw - 24px);height:calc(100vh - 80px)}.chat-fab{width:50px;height:50px}.msg-bubble{max-width:82%}}.form-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:2000;background:#08111f66;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;padding:20px;opacity:0;visibility:hidden;transition:all .4s cubic-bezier(.16,1,.3,1)}.form-overlay.is-open{opacity:1;visibility:visible}.form-modal{width:100%;max-width:650px;max-height:90vh;overflow-y:auto;padding:40px;position:relative;transform:translateY(20px);transition:all .5s cubic-bezier(.16,1,.3,1);background:var(--panel);border:1px solid var(--line);border-radius:var(--radius-lg);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);box-shadow:var(--shadow)}@media (max-width: 640px){.form-modal{padding:24px 20px;border-radius:20px}}.form-overlay.is-open .form-modal{transform:translateY(0)}.form-header{text-align:center;margin-bottom:32px}.form-header h2{font-size:2rem;margin-bottom:8px;background:linear-gradient(to right,#fff,var(--accent));-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.form-header p{color:var(--muted);font-size:.95rem}.form-close{position:absolute;top:24px;right:24px;background:#ffffff0d;border:1px solid var(--line);color:#fff;width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s}.form-close:hover{background:#ffffff1a;border-color:var(--accent);transform:rotate(90deg)}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px}.form-group{display:flex;flex-direction:column;gap:8px;margin-bottom:20px}.form-group--full{grid-column:span 2}.form-group label{font-size:.85rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--accent)}.form-input{width:100%;padding:14px 18px;background:#ffffff08;border:1px solid var(--line);border-radius:14px;color:#fff;font-family:inherit;font-size:1rem;transition:all .3s}.form-input:focus{outline:none;background:#ffffff0f;border-color:var(--accent);box-shadow:0 0 15px #38bdf81a}.service-selection{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:24px}.service-card{padding:16px 12px;border-radius:18px;border:1px solid var(--line);background:#ffffff05;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;cursor:pointer;text-align:center;transition:all .3s cubic-bezier(.16,1,.3,1)}.service-card__icon{width:32px;height:32px;color:var(--muted)}@media (max-width: 480px){.service-card__icon{width:28px;height:28px}}.service-card__label{font-size:.8rem;font-weight:600}@media (max-width: 480px){.service-card__label{font-size:.75rem}}.service-card.is-selected{background:#38bdf81a;border-color:var(--accent);box-shadow:0 0 20px #38bdf826}.service-card.is-selected .service-card__icon{color:var(--accent)}.form-submit-btn{width:100%;padding:18px;border-radius:18px;border:none;background:linear-gradient(135deg,var(--accent),var(--accent-2));color:#082f49;font-size:1rem;font-weight:900;cursor:pointer;transition:all .3s}.form-success-content{text-align:center;padding:20px 0}.success-icon{width:80px;height:80px;background:#10b9811a;color:#10b981;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 24px;font-size:40px}@media (max-width: 640px){.form-grid{grid-template-columns:1fr}.form-group--full{grid-column:span 1}.service-selection{grid-template-columns:repeat(2,1fr)}}.file-upload-area{margin-top:10px}.file-input-wrapper{position:relative;display:flex;align-items:center;gap:12px;padding:12px 16px;background:#ffffff0a;border:1px dashed var(--line);border-radius:14px;cursor:pointer;transition:all .3s}.file-input-wrapper:hover{background:#ffffff14;border-color:var(--accent)}.file-input-wrapper input[type=file]{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer}.file-upload-icon{width:24px;height:24px;color:var(--accent)}.file-upload-text{font-size:.9rem;color:var(--muted);white-space:normal;word-break:break-all;overflow:hidden;text-overflow:ellipsis}